CRM Services

Achieving Seamless Support

Provided by Citrix

Category CRM Services

Type White Paper

Length 13

Publish Date February 15 2011

Date posted November 07 2011


Web-based self-service has emerges as a dominant interaction channel, with nearly half of all customer interactions taking place online. Support organizations that intend to leverage self-service as a key channel must provide seamless integration between self-service and assisted service options. This white paper highlights the benefits of seamless support and reveals the steps necessary to get there.

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