Remote Access Technologies

Sling Media – A Better Customer Experience with Integrated Support

Provided by LogMeIn

Category Remote Access Technologies

Type Case Study

Length 2

Publish Date January 19 2012

Date posted February 07 2012

Overview

Faced with lengthy support calls, Sling Media's Customer Experience team used to spend a lot of time trying to understand customer problems and providing solutions over the phone. This brief case study illustrates how Sling Media's transition to a remote support solution with web-based chat realized a substantial cut in session times and an increase in customer satisfaction.

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