Remote Access Technologies

SaaS-Based Client less Remote Support : A New Advantage for Managed Service Providers

Provided by LogMeIn

Category Remote Access Technologies

Type Analyst Report

Length 5

Publish Date November 02 2011

Date posted February 07 2012

Overview

As IT environments are increasingly adopting advanced technologies to streamline delivery and achieve operational efficiencies, they turn to managed service providers to help support complex, heterogeneous IT landscapes. Managed service providers face a dynamic, competitive market that requires top-quality service delivery, cost efficiencies, and highly differentiated services. This whitepaper illustrates how SaaS-based remote support solutions can help managed service providers address many of the challenges associated with supporting demanding customers.

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