Email Management

Vornado Bold Chat Case Study

Provided by LogMeIn

Category Email Management

Type Case Study

Length 4

Publish Date January 26 2012

Date posted May 11 2012

Overview

For the Vornado company, consumer interaction is critical to their brand. By including chat on their website, Vornado gives consumers the opportunity to have an easy, live dialogue with a product specialist. In fact, 69% of website visitors looking to chat are engaged with a product expert in less than 30 seconds, and Vornado chat operators, on average, receive a satisfaction score of 4.7 out of a possible 5. Read this case study to learn more, and see how their chat solution has helped them solve an increasing email management challenge as well.

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