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Interactive Intelligence
Business Description
Interactive Intelligence offers unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. More than 3,500 organizations worldwide currently benefit from the company's open, standards-based, all-in-one IP communications software suite, which can be deployed as a premise-based or Communications as a Service (CaaS) solution.
Interactive Intelligence
White PaperA New Approach to Business Process AutomationThe biggest waste of resources, time and money in an organization is implementing key processes informally. |
White PaperA New Approach to Communications as a Service (CaaS)Read why the CaaS offering from Interactive Intelligence delivers a positive ROI from the start. |
White PaperA Realistic Look at Social Media and the Contact CenterIntegrating social media for customer care isn’t really the question for businesses anymore. |
White PaperBeginner’s Guide to Data Security, IT Security Compliance & AuditsARM performance no longer is measured only in terms of liquidation, dollars collected, and right-party contacts per hour. |
White PaperBeyond the Insurance Contact CenterDirect sales. Policy servicing. Claims. In the insurance industry, call centers have become increasingly sophisticated in terms of their business capabilities and enabling technologies. |
White PaperHolistic Customer Communications Management (CCM): Building Profitable Relationships in InsuranceRead how CCM is most valuable when insurers take a holistic approach, which allows them to create enterprise-wide flows of information from all voice and data communications, and generate structured as well as unstructured data via a wide range of channels. |
White PaperIntegrated Content and Communications: A Key Business Issue for InsurersInsurers are renewing their focus on top line growth, and many are learning that growth requires improving the customer interaction process first |
White PaperPart 1: Home Agents: The Big Game ChangerRead how in this first installment of a three-part series from two industry experts: Michele Rowan, president, At Home Customer Contacts, and Tim Passios, senior director of Solutions Marketing at Interactive Intelligence. |
White PaperThe Business Value of Consolidating and Centralizing CommunicationsIncreasingly powerful servers. Robust IP infrastructures. Innovative architecture designs. For contact centers, it’s getting easier to consolidate and centralize communications architectures and realize the benefits. |
White PaperThe Exceptional Customer Experience: It’s All about the ProcessEffective business processes help create a positive customer experience. |
White PaperThe Future of Compliance for the Debt Collection Industry: 10 Forecasts for 2012In the accounts receivable management (ARM) industry, compliance is at once a legal requirement, a reputational risk management strategy, an ethical imperative and an unavoidable operational expense. |
White PaperThe New Customer Service Model in Insurance: Enabled by Unified Insurance SolutionsRead how from insurance and IT industry authority, Mark Breading, SMA partner at SMA Strategy Meets Action. |
White PaperThe Secret to a Lasting Relationship, or How Proactive Customer Contact Improves Customer SatisfactionRead what companies are doing to make PCC initiatives an integral part of their unified communications and customer retention strategies, from Mathew Erickson, senior product manager for outbound solutions at Interactive Intelligence, with contributions from analyst firm, Frost & Sullivan. |
White PaperTop 5 Considerations for Automating Key Business ProcessesBusiness process automation — BPA — can help any business do more with less. |
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