Upheaval in IT operations? How Dynatrace envisages AIOps and NoOps

As cloud infrastructure and software gets more and more complicated, APM vendors call for a reimagining of DevOps, with AIOps and NoOps rising to the fore.

As software development, deployment, and management become faster and more agile thanks to movements towards automated CI/CD pipelines, and containerised application technology, DevOps and its assortment of associated tooling and structural machinations are increasingly rising to the fore. These more collaborative and cyclical development structures have led to some massive IT transformations within all sizes of organisations, both in terms of IT teams themselves as well as the quality and speed of software/feature releases.

With cloud-native applications being broken up into hundreds and even thousands of microservices hosted on a slew of different hybrid/multi-cloud infrastructure flavors, the task of managing these environments is becoming quite complex. As application footprints within organisations grow in both scale and intricacy, the role of DevOps starts to become monumental in scope.

Of course, a great deal of this work is mounting specifically upon IT operations professionals. While DevOps dictates that both developer and operations teams work seamlessly together to carve a path towards continuous deployment, it is operations that must work on provisioning, orchestrating, deploying, managing the surge of applications and infrastructure. Ultimately, they are tasked with ensuring no faults and constant service availability of applications and infrastructure through fast identification and remediation of issues, which is a tall order in a cloud native, agile world.

In order to keep up with this rising complexity, vendors have positioned an operations capability that is augmented with artificial intelligence tooling as the answer. This rising trend, known as AIOps, is promoted by APM vendors such as Dynatrace, which recently held its annual Perform conference in Las Vegas.

AIOps envisages a future where operations professionals don't need to go hunting for the root-cause of an operational issue as they arise. Rather, it posits a more proactive approach that lets organisations know about issues, wherever it arises within the entire stack, before even third-party providers know there is an issue. These tools, as they're advertised, take much of the grunt work out of the day to day of IT operations by leveraging AI, to the extent that the role of ops is starting to change.

From Dynatrace's perspective, this change is fundamental, as firms chase what it backs as a ‘NoOps' nirvana, where IT Operations - as a distinct role - shifts in scope entirely.

AIOps according to Dynatrace

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