New research: Lack of recognition burns IT during lockdown

IDG Connect coronavirus research looks at how the lockdown is impacting IT - part two looks at the comments

IDG Connect research polls 476 global IT decision makers to discover how the coronavirus lockdown impacts their work. In the second of this two-part deep dive into the findings, we analyse the 103 verbatim comments submitted, and discuss what they reveal about the current mood in IT.

Research is a strange thing. Surveys, like this one, are self-selecting - only certain people ever choose to take part in them - while the numbers only provide a tiny sample of the vast pool of people they are meant to represent. Verbatim comments are even more of a problem, as these often come from people with an axe to grind. I find Glassdoor absolutely fascinating for this very reason. The people on there either love or loathe their organisation. Yet they are just a minute fraction of the overwhelming majority, who mainly take a fairly stoical approach to work, and would simply never get around to committing their thoughts to the internet.

This has proved an interesting survey though, because the times we're living through are a massive departure from anything approaching normality. People who wouldn't normally bother, are suddenly keen to document their experiences; big news outlets are at pains to cover as many ordinary perspectives as possible; jobs which have previously been overlooked are suddenly at the forefront. And I even heard a poet on the radio the other day describe how, although she and her peers are usually rather snobbish about anything even vaguely current, they're now all clamouring to share their Covid chronicles.

In total this survey generated 103 verbatim answers of varying lengths. This meant just over a fifth of people who took part in the tick box research section, which we've covered in a separate piece, chose to share their experience. Two key things leapt out for me.


Pandemic IT is remarkably global

What was striking throughout this research was how similar responses were around the world with fewer truly regional stories than you might expect. One individual detailed connectivity experience in China, another talked about power problems in Zimbabwe while another wrote about SMB issues in New York, but for the most part, dividing the comments by region didn't reveal anything striking. There was plenty of stuff about layoffs - often from North America, admittedly - and plenty of variations of "the challenge is largely on connectivity at home", but this was all still peppered from around the world.

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