JIRA Service Desk and ServiceNow: Buyer's guide and reviews October 2019

Discover what real IT Central Station users think of IT Service Management solutions.

Those who work in IT know that changes are happening at a faster rate than ever before, with growing demands being put upon IT professionals as companies struggle to stay relevant and competitive in the ‘always on' digital world. The need to improve efficiency is therefore crucial and many companies are starting to discover that IT service management can help them at the back end of the business meet emerging customer demands at the front.

But, as the market becomes increasingly saturated with different vendors all claiming their solution is the best, how can you be sure which one is right for your business?

IT Central Station put together a new, independent report based on real users' feedback. The 12-page document selected two leading solutions in the IT Service Management market and compiled a detailed and a direct comparison of both the offerings.

Rating the top IT Service Management solutions

IT Central Station outlined an initial 30 solution providers in their vendor directory and selected two standout IT Service Management solutions, JIRA Service Desk and ServiceNow, to compare in this buyer's guide.

The criteria used to evaluate the solutions consists of product reviews, ratings and comparisons to other solution providers. Each offering included in the report is accompanied by a sample of its customers, its top comparisons and some also have a breakdown of the industries and company size the majority of their reviewers originate from listed.

All the reviews included in the report have been posted in the 24 months prior to publication and are from real, authenticated users. These reviews are comprised from a selection of four key topic areas to ensure readers get an unbiased overview of each offering. These topic areas consist of the most valuable features of the solution, the improvements it made to the users' organisation, how the solution could be improved upon to and where relevant, its pricing, set up cost and licensing fee.

 

Based on tens of thousands of comparisons and dozens of bespoke reviews this short report offers unbiased feedback on the most widely used IT Service Management solutions in the marketplace today.

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