Rimini Street hopes to pave way for innovation

The American third-party software support provider wants to release purses for transformation spending

Software support and innovation aren't usually topics that go hand in glove but the story of Rimini Street is making them at least kissing cousins.

Rimini Street is not your usual software support company. It set itself a doubly tough task on formation 13 years ago by offering a third-party service to take on the customer support contracts of enterprise IT giants at a small fraction of the ‘owner/operator' cost. First, this requires a broad, deep and dense knowledge of the innards of complex database, middleware, operating system and other binary code. Second, by targeting this lucrative and often overlooked aspect of enterprise IT revenue streams, it brings the interloper into predictable conflict with some of the world's most powerful companies. 

Sure enough, Rimini Street is often in the news for its labyrinthine legal disputes with Oracle, but that disguises the chutzpah, customer choice and, yes, innovation that this Las Vegas-headquartered company has delivered to about 1,600 customers, including Bausch + Lomb, RSA Insurance, Balfour Beatty and many others.


Innovation versus Everyday

"It's one of the key topics we have when talking to customers and prospects," says Mark Armstrong, EMEA general manager. "It's not just the amount they pay but the freeing up of the resource that gets tied up in managing the infrastructure. Many of them have got quite mature versions of software and a lot of money gets spent on forced upgrades and managing the applications they love and don't want to change because they're stable. They say ‘this works and we don't need to change it'."

But that state of inertia often means that they continue to pay vast sums on vendor support, limiting their ability to spend on something more exciting.

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