Everbridge IT Alerting and xMatters IT Management: Buyer's guide and reviews

Discover what real IT Central Station users think of IT Alerting and Incident Management solutions.

Amidst the chaos of a major incident, established major incident processes are supposed to help pull in people and resources as you discover new issues on the path toward resolution. However, major incidents occur with frightening regularity, and can send all your carefully choreographed processes into chaos. Even for the seasoned service desk manager, these conditions can be overwhelming. To overcome this, businesses need an effective IT alerting and incident management solution.

But, as the market becomes increasingly saturated with different vendors all claiming their solution is the best, how can you be sure which one is right for your business?

IT Central Station put together a new, independent report based on real users' feedback. The 12-page document selected two leading solutions in the IT alerting and incident management market and compiled a detailed and direct comparison of both the offerings.

 

Rating the top IT alerting and incident management solutions

IT Central Station outlined an initial 8 solution providers in their vendor directory and selected two standout IT alerting and incident management solutions, Everbridge and xMatters, to compare in this buyer's guide.  

The criteria used to evaluate the solutions consists of product reviews, ratings and comparisons to other solution providers. Each offering included in the report is accompanied by a sample of its customers, its top comparisons and some also have a breakdown of the industries and company size the majority of their reviewers originate from listed.

All the reviews included in the report have been posted in the 24 months prior to publication and are from real, authenticated users. These reviews are comprised from a selection of four key topic areas to ensure readers get an unbiased overview of each offering. These topic areas consist of the most valuable features of the solution, the improvements it made to the users' organization, how the solution could be improved upon to and where relevant, its pricing, set up cost and licensing fee.

 

Based on tens of thousands of comparisons and dozens of bespoke reviews this short report offers unbiased feedback on the most widely used IT alerting and incident management solutions in the marketplace today.

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