Task & process mining clear pathway for dynamite RPA

Only by understanding the way digital business works at the most granular level and being able to categorise different workflows into defined discrete elements can we manage people effectively and allow RPA ‘bots’ to sit alongside their human counterparts with maximum efficiency.

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CEOs used to gather in executive club lounges and ask each other what stock market investments they were making, how things were getting along down at the golf club and how their employee base was performing. But today, the stock market in 2020 may be too volatile to warrant too much analysis, golf has been mostly off the agenda... and people are now only part of the equation.

As we’re so often reminded by the technology industry, people now stand alongside data and information intelligence in a new and combined resource pile for digital business.

People, processes & programmable bots

What the CEOs should actually be asking each other now (if they are allowed to meet in compliance with socially distanced common sense) is: how are your people, how are your processes and how are your programmable workflow products, or Robotic Process Automation (RPA) bots, doing right now?

Technology analysts suggest that a key route to getting people and digital workflows to run in harmony with each other is through the use of both task and process mining.

At the most basic level, task mining explores individual user interactions at the desktop level through the installation of a local ‘software agent’. The agent records keystrokes and mouse clicks within the context of the application being used within agreed privacy guidelines. Process mining is task mining’s older cousin and looks at enterprise application log files, data flows and system workload demands.

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