Closing the charity sector's digital skills gap


The digital skills gap in the UK charity sector is a significant, yet often underreported issue. Digital literacy in the sector remains low, which means this skills gap is holding charities back from performing at a level where they could achieve maximum impact.

According to the 2020 Charity Digital Skills Report, 27% of charities have had to cancel services because they – or their users – don't have the necessary skills or technology. In addition, 91% rated themselves as fair to poor when it came to understanding how their audience uses digital. Funding is also an issue – 43% said they need financial support for new technical equipment, software or tools.

The non-profit sector is highly diverse, ranging from small charities with just a few employees or volunteers, through to large universities, hospitals and beyond, and their issues with digital skills range accordingly.

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