Your Search returned 14 results from our Editorial content

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CRM

Bordeaux-based company believes we need a ‘CRM of wine’...

We catch up with the founder and CEO of WineDataSystems

   

CRM

Kenyan Ongair and Zendesk to change social CRM globally...

A new partnership could highlight Kenyan leadership in social CRM

SOFTWARE & WEB DEVELOPMENT

Oracle CEO Larry Ellison set to launch in-memory database...

Oracle could be gearing up to make an anticipated in-memory computing option for its flagship 12c database generally available after hyping it for the better part...

   

SOFTWARE & WEB DEVELOPMENT

SAP cutting unspecified number of jobs in workforce restructuring...

SAP is trimming an unspecified number of workers as part of an effort to restructure its overall skill set.

SOFTWARE & WEB DEVELOPMENT

Salesforce.com takes a cue from Amazon's Mayday with 'SOS'...

Salesforce.com was so impressed by the Mayday customer support feature that Amazon.com rolled out for its Kindle Fire HDX tablets that it's now working to create...

   

SOFTWARE & WEB DEVELOPMENT

Apple-loyal sales reps get updated CRM in Daylite

Marketcircle's Daylite CRM application for Macs, iPhones and iPads has been overhauled with the goal of providing a cleaner user experience and better ways to quickly...

ENTERPRISE RESOURCE PLANNING (ERP)

The future of Dynamics in a Nadella-led Microsoft

Microsoft's Dynamics ERP and CRM product lines seemed safe immediately following former CEO Steve Ballmer's sweeping reorganization of the company last year. But...

   

CRM

VIPorbit now offering VIPsync and Backup My Stuff services...

VIPorbit recently announced that it is dropping the price of its VIPsync service to zero. Now that the service is free, it will be easy for VIPorbit users to make...

BUSINESS MANAGEMENT

4 field service management solutions to keep your jobs on...

Managing a field service company can be a logistics nightmare. If you don't have a proper system for tracking invoices and payments you could be losing revenue from...

   
   
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Your Search returned 12 results from our White Paper Library

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CA Technologies

Business Management

E.P.I.C. Application Performance Management

Discover how to pick the right APM solution for your needs.


CA Technologies

Business Management

E.P.I.C. Application Performance Management

Discover how to pick the right APM solution for your needs.


Join the Adventure: Your New Customer Journey is Just Beginning

CRM

Join the Adventure: Your New Customer Journey is Just Beginning...

The customer journey is incredibly complicated due to new communication channels, the explosion of available data, new technology and the rise of the global...


IBM Store Engagement – Help Store Associates Provide Superior Customer Service

CRM

IBM Store Engagement – Help Store Associates Provide Superior...

Optimizing an associate’s ability to deliver on customer needs is imperative to providing good customer service. With the rise of online retail, it is...


Micro Focus

CRM

World Quality Report 2017-18 Ninth Edition

Quality Assurance (QA) and testing practices have continued to undergo change in the last year. The digital economy, increased levels of automation, and...


Giving Machines a Voice – How Machines Will Shape the Customer Experiences of Tomorrow

CRM

Giving Machines a Voice – How Machines Will Shape the Customer...

From small sensors, to artificially intelligent contact centers, machines are enabling organisations to better understand, serve and communicate with their...


Technology Insights: How AI is Driving a New Era in Customer Engagement

CRM

Technology Insights: How AI is Driving a New Era in Customer...

While AI sounds like a futuristic technology, it is very much here and now! Contact centers are moving from traditional metrics like Service Level and...


Enable Smarter Selling: Drive Results by Combining Office 365, Dynamics 365 and LinkedIn Sales Navigator

CRM

Enable Smarter Selling: Drive Results by Combining Office...

Today’s buyers expect personalized touch points along their purchasing journey. In fact, using relationship selling to engage buyers and drive a sale can...


Enable Smarter Selling: Drive Results by Combining Office 365, Dynamics 365 and LinkedIn Sales Navigator

CRM

Enable Smarter Selling: Drive Results by Combining Office...

Today’s buyers expect personalized touch points along their purchasing journey. In fact, using relationship selling to engage buyers and drive a sale can...


Giving Machines a Voice – How Machines Will Shape the Customer Experiences of Tomorrow

CRM

Giving Machines a Voice – How Machines Will Shape the Customer...

From small sensors, to artificially intelligent contact centers, machines are enabling organisations to better understand, serve and communicate with their...


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