Your Search returned 9 results from our Editorial content

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    Customer Experience Management (CEM)

CUSTOMER EXPERIENCE MANAGEMENT (CEM)

Why customer experience fragmentation should be a concern...

Customer experience fragmentation might seem like a problem for the CMO, but there are a number of reasons why it should also concern the CIO too.

CUSTOMER EXPERIENCE MANAGEMENT (CEM)

Companies that miss AI will die says Sidetrade CEO

We speak to Olivier Novasque, Founder and CEO of Sidetrade, which uses AI to handle the customer journey

   

INTERNET

Rant: Whatever happened to good customer service?

Technology should be helping not hindering customer service

CUSTOMER EXPERIENCE MANAGEMENT (CEM)

A case of do or die as firms refine the digital experience...

Dave Page, CEO of Actual Experience, says businesses need to focus on the digital user experience they offer

   

CUSTOMER EXPERIENCE MANAGEMENT (CEM)

Beyond CRM: The promise of Cognition Management Systems...

Intelligent Applications and Understanding Management Systems promise the end of human ‘grunt work’

CUSTOMER EXPERIENCE MANAGEMENT (CEM)

No longer fugly, SAP makes a surprising UXP splash

The German ERP giant is the latest enterprise software company to take its UI cues from the consumer world

   

CUSTOMER EXPERIENCE MANAGEMENT (CEM)

Meet Frank: A non-spam approach to customer relationships...

Geraldine McBride, CEO of MyWave, seeks to reimagine the customer experience with “CMR” and a virtual assistant called Frank

CUSTOMER SERVICE

Are You Prepared to Deliver a True Omnichannel Experience?...

When developing an omnichannel strategy, retailers should follow these critical steps to ensure a return worth celebrating.

   
   

Your Search returned 25 results from our White Paper Library

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    Customer Experience Management (CEM)

SAP

Business Management

The Contextual Marketing Imperative: The Evolution of Personalization...

This Forrester paper explores the gap between consumers’ expectations of personalized marketing and reality.


Business Management

Increasing Enterprise Application Performance with Flash...

Enterprise applications are the lifeblood of IT. We rely on them for everything from optimizing manufacturing to tracking customer satisfaction. This paper...


Informatica

Business Management

Mastering the chaos of customer experience. Seven steps...

This whitepaper describes with 7 steps how the company becomes more customer friendly and ready, in a world with a lot of customer friendly applications....


Adobe

Business Management

Business Transformation Through Smarter Document Workflows...

How to get started on your Digital Transformation?. Digital Transformation is more than simply applying the next generation of technology to excisting...


OpenText

Business Management

The Digital Journey: CEM Guide to Optimized Omni-Channel...

Today’s customer is at the center of every business transaction, and keeping customers engaged has never been more vital. Adopt better business practices...


Microsoft

Business Management

Using Big Data to Create and Deliver Optimum Shopping Experiences...

Today, retailers have the opportunity to learn more about their customers than ever before.


Interactive Intelligence

Business Management

Engage with Customers in an Ultra-Connected Era

Your customers are ultra-connected. Make sure you are as well.


Interactive Intelligence

Business Management

Forrester Report- The CIO Mandate: Engaging Customers with...

Read this report to understand how the age of the customer requires tech management to transform into an outside-in function that plans, builds, and runs...


Interactive Intelligence

Business Management

Omnichannel is No Longer Optional

Embrace omnichannel and watch your customers become loyal brand advocates. Download the eBook for the big story.


Interactive Intelligence

Business Management

Engage with Customers in an Ultra-Connected Era

Your customers are ultra-connected. Make sure you are as well.


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