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    Customer Experience Management (CEM)

CUSTOMER EXPERIENCE MANAGEMENT (CEM)

Companies that miss AI will die says Sidetrade CEO

We speak to Olivier Novasque, Founder and CEO of Sidetrade, which uses AI to handle the customer journey

INTERNET

Rant: Whatever happened to good customer service?

Technology should be helping not hindering customer service

   

CUSTOMER EXPERIENCE MANAGEMENT (CEM)

A case of do or die as firms refine the digital experience...

Dave Page, CEO of Actual Experience, says businesses need to focus on the digital user experience they offer

CUSTOMER EXPERIENCE MANAGEMENT (CEM)

Beyond CRM: The promise of Cognition Management Systems...

Intelligent Applications and Understanding Management Systems promise the end of human ‘grunt work’

   

CUSTOMER EXPERIENCE MANAGEMENT (CEM)

No longer fugly, SAP makes a surprising UXP splash

The German ERP giant is the latest enterprise software company to take its UI cues from the consumer world

CUSTOMER EXPERIENCE MANAGEMENT (CEM)

Meet Frank: A non-spam approach to customer relationships...

Geraldine McBride, CEO of MyWave, seeks to reimagine the customer experience with “CMR” and a virtual assistant called Frank

   

CUSTOMER SERVICE

Are You Prepared to Deliver a True Omnichannel Experience?...

When developing an omnichannel strategy, retailers should follow these critical steps to ensure a return worth celebrating.

   
   

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