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Interactive Intelligence

Business Management

Engage with Customers in an Ultra-Connected Era

Your customers are ultra-connected. Make sure you are as well.


Interactive Intelligence

Business Management

Forrester Report- The CIO Mandate: Engaging Customers with...

Read this report to understand how the age of the customer requires tech management to transform into an outside-in function that plans, builds, and runs...


Interactive Intelligence

Business Management

Engage with Customers in an Ultra-Connected Era

Your customers are ultra-connected. Make sure you are as well.


Interactive Intelligence

Business Management

Engage with Customers in an Ultra-Connected Era

Your customers are ultra-connected. Make sure you are as well.


OpenText

Business Management

A Better Way to Engage - Redefining the Customer Journey...

Today’s customer is at the center of every business transaction and keeping the customer engaged has never been more vital than it is in our digital world....


OpenText

Business Management

IG Snapshots: What We Learned by Looking at Five Organizations'...

This report from the Information Governance Initiative explores the challenges that five different organizations faced in reaching their information governance...


Business Management

Customer Journey Maps and Buyer Personas: The Modern Tool...

Learn how the process of developing buyer personas and mapping the customer journey will go a long way toward designing an improved customer experience....


IBM

Business Management

From Data to Insights to Opportunities

This paper reviews three key challenges present by current customer analytics and discusses what you can do to overcome them.


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