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CUSTOMER SERVICE

Learning from machines: The customer service shift

Adrian McDermott of Zendesk looks at how machine learning is changing customer service

CUSTOMER SERVICE

InfoShot: Most LGBT friendly tech brands

Which tech brands are best perceived by the LGBT community?

   

CUSTOMER SERVICE

Red Hat CEO Jim Whitehurst: On leadership and listening...

An excerpt from Jim Whitehurst’s new book The Open Organization, describing how to build engagement

CUSTOMER SERVICE

Are You Prepared to Deliver a True Omnichannel Experience?...

When developing an omnichannel strategy, retailers should follow these critical steps to ensure a return worth celebrating.

   
   

Your Search returned 10 results from our White Paper Library

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OpenText

Business Management

The Digital Journey: CEM Guide to Optimized Omni-Channel...

Today’s customer is at the center of every business transaction, and keeping customers engaged has never been more vital. Adopt better business practices...


LogMeIn

Business Management

5 Ways to Wow the Connected Customer

This paper reveals five ways to adapt to the changing customer landscape.


OpenText

Business Management

A Better Way to Engage - Redefining the Customer Journey...

Today’s customer is at the center of every business transaction and keeping the customer engaged has never been more vital than it is in our digital world....


WorldPay

Business Management

Emotional Peaks: Creating Memorable In-Store Experiences...

This paper looks at how retailers can use the ‘peak-end rule’ to help generate greater experiences in-store.


Worldpay Consumer Behaviour and Payments Report 2016

Business Management

Worldpay Consumer Behaviour and Payments Report 2016

This paper explores what consumers like and dislike about certain aspects of their shopping journey.


Cisco Systems, Inc.

Business Management

5 Ways Video Improves Customer Experience

This infographic looks at how investing in video software can improve relationships with your customers.


Cisco Systems, Inc.

Business Management

5 Ways Video Improves Customer Experience

This infographic looks at how investing in video software can improve relationships with your customers.


IBM

Business Management

Five Best Practices for Understanding Customer Journeys...

This paper discusses the tools organisations need to put in place to properly view and understand the complete customer journey.


Avaya

Business Management

Customer Experience IS the Battleground

This infographic looks at how customer experience expectations are changing and how this affects their buying decisions.


Micro Focus

CRM

World Quality Report 2017-18 Ninth Edition

This World Quality report from Micro Focus analyzes the trends in quality assurance and testing as seen by over 1600 IT executives, and discusses how these...


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