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Unearthing data value through insights-as-a-service

How companies can use data insights more effectively to secure actionable intelligence.


US presidential nominees leave tech sector bereft of options...

The strategies of the candidates to lead America will not encourage the ICT and internet sectors.



HPE-CSC services merger is all about scale

By merging its Enterprise Services business with CSC, HPE has helped create a true rival to IBM and Accenture


This month in tech history: September – First computer “bug”...

In September 1947 Grace Murray Hopper recorded the first computer bug in her log book as she worked on the Harvard Mark II.



Why do we bother with technology?

Everything is becoming digital but the non-digital world gives us our humanity


Our 10,000th post: 5 years of local IT stories

We published our 10,000 piece today… and have come a long way since we launched on May 18th 2010



Ghana: The tech startups scene

An overview of the tech startup scene in Ghana


New Year resolutions advice for IT people

Take no notice of the cynics who snipe at the concept of New Year resolutions. But keep them simple



The 2014 News Roundup

2014 Tech in a thousand words or less.


The Mexican Homeless: ICT for Change in Central America...

How is ICT for social change progressing in Central and Latin America?

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Your Search returned 57 results from our White Paper Library

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Monitoring your IT Services: How the Cloud Changes Everything...

Discover how you can incorporate date center-level monitoring alongside the monitoring of outsourced, cloud computing, SaaS and other services. Read now...


IT Management Services

The Real-World Benefits of SAP Safeguarding Services

This paper introduces a software engineering solution with high technical support. Read the paper now and gain the knowledge needed to deploy systems more...

CA Technologies

Cloud Computing

5 Questions about ITSM and Cloud Computing

This paper discusses the impact of cloud computing on IT service management (ITSM). Read more and learn about the effect a cloud initiative can have on...

BMC Software

IT Services

A Practical Guide to the Consumerization of IT

This guide explores the Consumerization of IT, defining the challenges and opportunities it presents.


IT Service Management (ITSM)

How To Benchmark Your Service Desk

This paper outlines the best ways to benchmark your performance and identify areas of improvement.

BMC Software

IT Services

Customer Experiences: Adobe IT

In this BMC video, two senior Adobe IT leaders describe the challenges Adobe faced, why they chose BMC as Adobe's strategic partner, and the powerful results...

BMC Software

Managed Services

How to Build a Service Management Hub for Digital Service...

This paper explores five considerations for building a successful services hub: capabilities, integrations, visibility, the platform, and the partner....

BMC Software

IT Services

Cloud Benefits for ITSM Service Management

This paper looks at the benefits of embracing Cloud-based IT service management (ITSM).


Information Technology Infrastructure Library (ITIL)

The Alignment of Customer and Support Expectations

This paper looks at how closely aligned support staff’s needs are with what they think customers want.


IT Services

Getting Started with Managed Services - What IT buyers really...

This survey conducted by IDG Connect with Telecity, studied the drivers behind managed IT service adoption.

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How a Washington crackdown on Huawei could backfire for everyone

Phil Muncaster reports on China and beyond


5G is over-hyped and expectations need reining in

Dan Swinhoe casts a critical eye on the future


What can we learn from tech initiatives in the Middle East?

Keri Allan looks at the latest trends and technologies

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Our in-house analyst and editorial team create a range of insights for the global marketing community. These look at IT buying preferences, the latest soclal media trends and other zeitgeist topics.



Should the government regulate Artificial Intelligence?