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Business Management

The Roadmap to a Better Customer Experience

As we keep on moving towards a more digitized world, it’s of little surprise that over half of all consumers now use mobile devices to research and purchase products....

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Business Management

The Roadmap to a Better Customer Experience

As we keep on moving towards a more digitized world, it’s of little surprise that over half of all consumers now use mobile devices to research and purchase products....

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Business Management

Effective Mobile Engagement Report 2016

Mobile devices are an established part of customers’ engagement with companies. Half of consumers are now using their mobile devices to research products or services...

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Business Management

Four Kinds of Password Management

Despite passwords being viewed by many as a significant security weakness, they are still being used in a large variety of use cases. Overcoming these weaknesses...

Rescue stacked rgb 15433 150x150

Business Management

Effective Mobile Engagement Report 2016

Mobile devices are an established part of customers’ engagement with companies. Half of consumers are now using their mobile devices to research products or services...

Rescue stacked rgb 15433 150x150

Business Management

5 Ways to Wow the Connected Customer

This paper reveals five ways to adapt to the changing customer landscape.

Rescue stacked rgb 15433 150x150

Business Management

Effective Mobile Engagement Report 2016

This report looks at the ways in which organizations engage with their customers via mobile devices.

Rescue stacked rgb 15433 150x150

Business Management

How To Select The Right Remote Support Tool

A transformation of the workforce has caused a change in end user expectations and business needs. Organizations are now looking to implement customer engagement...

Rescue stacked rgb 15433 150x150

Business Management

What Matters in a Remote Support Solution

A recent online survey found that there were six key factors people took into consideration when it came to product recommendation. This paper analyses these key...

Rescue stacked rgb 15433 150x150

Business Management

5 Ways to Wow the Connected Customer

Contact centers today often resemble the eye of the storm – with employees bearing the brunt of it. As consumers become even more attached to their smartphones,...

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