Your Search returned 57 results from our White Paper Library

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Business Management

5 Ways to Wow the Connected Customer

Contact centers today often resemble the eye of the storm – with employees bearing the brunt of it. As consumers become even more attached to their smartphones,...

Rescue stacked rgb 15433 150x150

Business Management

Are You Mobile-Minded Enough to Keep Your Customers Happy?

When it comes to engaging with retailers, consumers are increasingly choosing to go mobile. Browsing, enquiring and purchasing are now all done on smartphones and...

Rescue stacked rgb 15433 150x150

Business Management

How To Select The Right Remote Support Tool

A transformation of the workforce has caused a change in end user expectations and business needs. Organizations are now looking to implement customer engagement...

Rescue stacked rgb 15433 150x150

Business Management

What Matters in a Remote Support Solution

A recent online survey found that there were six key factors people took into consideration when it came to product recommendation. This paper analyses these key...

Rescue stacked rgb 15433 150x150

Business Management

Are You Mobile-Minded Enough to Keep Your Customers Happy?

When it comes to engaging with retailers, consumers are increasingly choosing to go mobile. Browsing, enquiring and purchasing are now all done on smartphones and...

Rescue stacked rgb 15433 150x150

Business Management

Remote IT Support Services

Technology in the workplace is changing at a fast growing pace, affecting everyone within a company. However, help desk professionals face the biggest challenge,...

Rescue stacked rgb 15433 150x150

Business Management

How To Select The Right Remote Support Tool

The workforce has transformed and altered user expectations – driving the need for more simple and scalable remote support solutions. This buyer’s guide reveals...

Bold360

Business Management

Effective Mobile Engagement Report 2016

Mobile devices are an established part of customers’ engagement with companies. Half of consumers are now using their mobile devices to research products or services...

Rescue stacked rgb 15433 150x150

Business Management

How To Select The Right Remote Support Tool

The workforce has transformed and altered user expectations – driving the need for more simple and scalable remote support solutions. This buyer’s guide reveals...

Rescue stacked rgb 15433 150x150

Business Management

Video collaboration in the field: See the path to resolution

Collaborative tools are being used in field service more than ever.

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Our Case Studies

IDG Connect delivers full creative solutions to meet all your demand generation needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.

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Our Research

Our in-house analyst and editorial team create a range of insights for the global B2B technology community. These look at the latest IT trends and other zeitgeist topics.

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Poll

Do you think your smartphone is making you a workaholic?