Your Search returned 57 results from our White Paper Library

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Business Management

Effective Mobile Engagement Report 2016

Mobile devices are an established part of customers’ engagement with companies. Half of consumers are now using their mobile devices to research products or services...

Rescue stacked rgb 15433 150x150

Business Management

Remote IT Support Services

Technology in the workplace is changing at a fast growing pace, affecting everyone within a company. However, help desk professionals face the biggest challenge,...

Rescue stacked rgb 15433 150x150

Business Management

Remote IT Support Services

Technology in the workplace is changing at a fast growing pace, affecting everyone within a company. However, help desk professionals face the biggest challenge,...

Rescue stacked rgb 15433 150x150

Business Management

How To Succeed In Your Peak Season

Contact centers need to be prepared for their busiest times of the year but many often struggle to meet the demands of their peak season. This paper provides contact...

Rescue stacked rgb 15433 150x150

Business Management

Rescue by LogMeIn: Zero Motorcycles

Zero Motorcycles is the largest producer of fully-electric motorcycles worldwide but a lack of dealership technicians familiar with the bikes they produce was posing...

Rescue stacked rgb 15433 150x150

Business Management

Live chat: the gift that keeps on giving

Companies that use live chat as part of customer interactions enjoy superior results than those that don’t. This report highlights the performance gains enjoyed...

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Business Management

The Roadmap to a Better Customer Experience

This infographic outlines seven strategies you can employ to help keep your mobile prospects and customers connected.

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Our Case Studies

IDG Connect delivers full creative solutions to meet all your demand generation needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.

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Our Research

Our in-house analyst and editorial team create a range of insights for the global B2B technology community. These look at the latest IT trends and other zeitgeist topics.

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Poll

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