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Genesys Telecommunications Laboratories

Business Management

Contact centre economics and the cloud

Regardless of company size, issues like your plans for customer experience and requirements for integration with legacy or third-party systems bear on...


Genesys Telecommunications Laboratories

Business Management

Busting the top 10 myths of omnichannel customer engagement...

This eBook focuses on why omnichannel customer engagement is your best choice for delivering exceptional CX. We’ll look at 10 common myths about omnichannel...


Genesys Telecommunications Laboratories

Business Management

Bots and automation collide with the power of human touch...

Virtually every company is exploring ways to apply artificial intelligence (AI) in their businesses to improve profitability. However, it’s easy to forget...


Genesys Telecommunications Laboratories

Business Management

Ten considerations for moving your contact center to the...

The maturity of cloud platforms inspires new confidence in moving  mission-critical systems to the cloud to gain agility, scale, and cost benefits.  How...


Genesys Telecommunications Laboratories

Business Management

Five Tech Trends That Redefine the Customer Experience

The way customers experience your company is changing. They search, watch, listen, read, type, and talk, and they can swiftly and intuitively zero in on...


Genesys Telecommunications Laboratories

Business Management

Omnichannel is Not Optional

As technology has transformed, so has the way customers interact with organisations. Consumers now expect to be able to connect with retailers across a...


Genesys Telecommunications Laboratories

Business Management

Omnichannel is No Longer Optional: Connecting the Contact...

The proliferation of smart phones, social media, email, and high-tech availability means your customer is likely interacting with your brand on a number...


Genesys Telecommunications Laboratories

Business Management

Not all clouds are created equal: What’s really behind the...

Connect with your customers on their terms using PureCloud by Genesys. Deliver worldclass customer engagement in a single platform that lets you exceed...


Genesys Telecommunications Laboratories

Business Management

Keeping Pace with the Modern Customer

Any connection with a customer is an opportunity to improve, nurture, renew and solidify the relationship — and today’s customer craves the kind of intuitive...


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