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Customer Experience Management (CEM)

A Dynamic CRM Solution, the Key to a World Class Customer...

This CIO paper looks at why dynamic CRM systems are essential to delivering quality customer experiences, and how to assess your own solution.


Manufacturing and Process Management

CRM & Manufacturing: Working Hand in Glove

This white paper from Microsoft provides a guide for optimizing the sales side of the manufacturing process


CRM Services

Enterprise CRM: How to Achieve Business Growth and Improve...

This infographic looks at CRM adoption trends and challenges, and highlights the benefits of an easy-to-use CRM platform.


Business Process Management (BPM)

How to Build a World-Class Sales Organisation: With New...

Our CSO Insights analysts recently released the 2015 Sales Performance Optimisation (SPO) and the Sales Management Optimisation (SMO) studies. Combined,...


Sales Management

How to Elevate Sales Team Performance: Applying the CSO...

This paper looks at how to improve the performance of your sales team’s performance based on CSO Insights Sales Relationship/Process (SRP) Matrix.


Cloud Computing

Microsoft Dynamics: The Reinvention of Productivity and...

This CIO paper provides an in-depth look at the development of Microsoft Dynamics CRM 2016 and what it can offer businesses.


Sales Management

Sales Analytics Guide: Practical Tips and Advice for Using...

This white paper from Microsoft provides a guide to using analytics in sales.


CRM Software

The CIO, Customer Experience and the New CRM

This CIO paper explore the challenges and benefits organizations around embracing dynamic CRM systems.


Cloud Computing Security

The Modern Workplace Watchdog: How Office 365 helps keep...

This Microsoft paper evaluates the best ways to keep your data safe and optimize team productivity.


Data Privacy and Security

4 Ways to Sniff Out Cyber Attacks Before They Start

This Microsoft infographic evaluates 4 ways to sniff out cyber attacks before they start.

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