Your Search returned 12 results from our White Paper Library

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Software

The Future is Here

This white paper looks at how AI modelling can help call centre’s understand customer and agent interactions and how they influence customer satisfaction and experience....

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Software

Sentiment – Measuring and Analysing Emotion in Customer and Agent Interactions

This white paper looks at how AI is revolutionising customer experience and contact centre analytics.

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Business Management

Expérience Client: Envisagez l’avenir en 2018

Ce livre blanc explique La combinaison de canaux d'interaction au sein d'une analyse intégrée permet d'identifier des schémas et des processus, qui auraient été...

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Business Management

Fast Track Your Contact Centre Quality Assurance Program with the Cloud

Ensuring you have a quality insurance program in place for your contact centre is vital for boosting your customer experience and helping you to identify any strengths,...

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Business Management

Evolve Beyond Spreadsheet-Based Workforce Management

This paper looks at how NICE EVOLVE WFM can help empower your organization by allowing it to move past spreadsheet-based management.

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Business Management

NICE Performance Management: Comprehensive Capabilities

This paper looks at how NICE Performance Management can help your business to drive greater efficiency.

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Business Management

Evolve Beyond Spreadsheet-Based Workforce Management

When it comes to managing your company’s most important resources, spreadsheets often fail to meet the multi-purpose needs of your business. Spreadsheet-based tools...

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Business Management

Evolve Beyond Spreadsheet-Based Workforce Management

When it comes to managing your company’s most important resources, spreadsheets often fail to meet the multi-purpose needs of your business. Spreadsheet-based tools...

Download1555 150x150

Business Management

Harness the Power of Cloud

Contact centers are under increasing amounts of pressure to meet elevated customer expectations whilst keeping up with technology needs and maintaining software...

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Business Management

NICE Performance Management: Comprehensive Capabilities

The demands for performance management solutions within contact centers is at an all-time high and finding one that works is fast becoming a priority for a large...

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