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Business Management

2016 Communication Best Practices for Data Breaches & Service Outages

In the event of a data breach, there are plenty of repercussions for individuals who have their information compromised, but also for the breached companies who...

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Business Management

The Major Incident Management Survival Guide for Service Desk Managers

Amidst the chaos of a major incident, established major incident processes are supposed to help pull in people and resources as you discover new issues on the path...

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Business Management

Major Incident Management Trends

IT departments have been concerned with major incident management for many years, but it’s a new and maturing area of focus for business leaders. With today's modern...

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