Infrastructure Management

Omni-channel self-assessment for wholesale distributors

Provided by Infor

Category Infrastructure Management

Type White Paper

Publish Date March 29 2020

Overview

More than ever before, customers expect—and successful distributors are delivering—a seamless, omni-channel shopping experience. But the degree to which distributors employ omni-channel processes varies dramatically across organizations. To provide a true, seamless, omni-channel shopping experience, distributors must allow customers to shop the way they want to—whether they’re calling their orders in, buying online, or sending in orders by email or text. This is often not possible when a distributor still operates disparate, siloed systems to support the different channels. Customers who can’t choose their own pathways to completing transactions will be more likely to look elsewhere the next time they shop. With such slim margins and heavy competition, distributors can’t afford to lose customers.

Recommended for You

New research: Global IT feels the strain of lockdown

Kathryn Cave looks at the big trends in global tech

A look at how COVID-19 is impacting web traffic

Patrick Martlew’s in-depth breakdown of the B2B tech sphere

How technology can help mental health in the workplace

Nic Fearn on the technology that aims to drive positive change in the world

Our Case Studies

IDG Connect delivers full creative solutions to meet all your demand generation needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.

images

Our Research

Our in-house analyst and editorial team create a range of insights for the global B2B technology community. These look at the latest IT trends and other zeitgeist topics.

images

Poll

Do you think your smartphone is making you a workaholic?