Ibm logo new0740 150x150
Software

The Total Economic Impact of IBM Services and Watson Cognitive Customer Care Solutions

Provided by IBM

Category Software

Type White Paper

Publish Date February 09 2020

Overview

At the heart of customer service transformation lies AI, which is helping businesses to improve the capabilities of their workforce and their ability to deliver personalised customer experiences at scale. And, moving forward, the use of cognitive solutions to assist or automate repetitive, predictable tasks is increasing. This Forrester report looks at the cost savings and business benefits enabled by cognitive and virtual banker solutions.

Our Case Studies

IDG Connect delivers full creative solutions to meet all your demand generation needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.

images

Our Research

Our in-house analyst and editorial team create a range of insights for the global B2B technology community. These look at the latest IT trends and other zeitgeist topics.

images

Poll

Do you think your smartphone is making you a workaholic?