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The Total Economic Impact of IBM Services and Watson Cognitive Customer Care Solutions

Provided by IBM

Category Software

Type White Paper

Publish Date February 09 2020


At the heart of customer service transformation lies AI, which is helping businesses to improve the capabilities of their workforce and their ability to deliver personalised customer experiences at scale. And, moving forward, the use of cognitive solutions to assist or automate repetitive, predictable tasks is increasing. This Forrester report looks at the cost savings and business benefits enabled by cognitive and virtual banker solutions.

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