Business Intelligence

The KPIs You Should Be Measuring But Probably Aren’t

Provided by ConnectWise

Category Business Intelligence

Type E-Book

Publish Date November 02 2019


What may be a KPI for one business may not be key for another business. They may even differ within an organisation, varying across business units or departments. As such, effective KPI management in the SaaS era can be very difficult to get right, particularly where they involve customers. This white paper looks at how MSPs can measure performance and evaluate their relationships with clients, and increase their loyalty.

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