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Software Development Tools

(Spotlight) IBM Tech Support Services Reduces Data-Center-Support Costs And Complexity

Provided by IBM

Category Software Development Tools

Type White Paper

Publish Date December 18 2019


In 2019 IBM commissioned Forrester Consulting to survey and interview current Tech Support customers and to report their findings. 

The study details the outcomes that Forrester found and their conclusions of the benefits experienced. 

Learn about the independently quantified benefits. Findings suggest up to -

  • 25% Reduction in maintenance and support spending
  • 20% Reduction in time spent on hardware support tasks 
  • 20% Reduction in time spent on vendor relationship Management

Also extend the useful life of older equipment and see improvements in systems availability.

To learn more read "The Total Economic Impact™ Of IBM Tech Support Services"

Complete the form opposite to download the study and learn more.

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