Conversational AI Solutions – The Happy Medium with Bold360

Provided by LogMeIn

Category Software

Type White Paper

Publish Date November 04 2018


Today, there are a number of technologies and capabilities associated with conversational AI. At the low end of this spectrum are heavily scripted chatbots that rely on pre-written answers and can only handle basic question and answer interactions. On the other end of the spectrum is cognitive AI, which uses advanced natural language processing (NLP) and deep learning to learn over time and fulfill a number of different tasks. This white paper looks at the challenges and benefits of deploying a highly complex, conversational chatbot.

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