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Business Management

Accelerating the Support Experience with the Cognitive, AI-Powered Help Desk

Provided by IBM Corporation

Category Business Management

Type White Paper

Publish Date February 24 2019



In an era of digital transformation where the use of Artificial Intelligence within businesses is increasing rapidly, support organisations are faced with more and more challenges. IDC’s research shows how users prefer a more personal and efficient support experience and explains how Artificial Intelligence and Machine Learning are being used in a manner to effectively face challenges and create a personalised experience. This IDC white paper explores how businesses can optimise their support experience.


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