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Business Management

IDC MarketScape: Worldwide Support Services 2019 Vendor Assessment

Provided by IBM

Category Business Management

Type White Paper

Publish Date January 19 2020


The support industry is at an inflection point, particularly in the developed, enterprise sector. In those markets, penetration is very high, and it is becoming increasingly difficult for vendors to differentiate core services and supporting technologies. However, vendors can increase differentiation and create new annuity streams by developing services portfolios that impel enterprise customers to higher levels of support and management maturity. This IDC MarketScape provides an assessment of eight datacentre hardware support service vendors.

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