Business Management

The Future of Service and Operations Management: A Buyer’s Guide

Provided by BMC Software

Category Business Management

Type E-Book

Publish Date June 02 2020


Choose the right tools to achieve enterprise-wide excellence

The focus is no longer on transformation: today it’s about staying competitive in world that’s already gone digital. By converging ITSM and ITOM on a single, automated platform, you can deliver services faster, reduce MTTR, accelerate time-to-market, and lower cost and risk across your organization. Learn about the essential elements of this end-to-end approach so you can help your business maintain peak speed, agility, and innovation. Topics in this buyer’s guide include:

  • 5 key capabilities for seamless, automated ITSM/ITOM
  • Managing complexity and gaining insight with machine learning and AI
  • How to help IT, business users, and the enterprise achieve their goals

Recommended for You

New report: Lockdown and the IT department

Kathryn Cave looks at the big trends in global tech

How CIOs manage cloud lock-in

Mark Chillingworth on IT leadership

How assistive technologies are transforming the lives of disabled people

Nic Fearn on the technology that aims to drive positive change in the world

Our Case Studies

IDG Connect delivers full creative solutions to meet all your demand generation needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.


Our Research

Our in-house analyst and editorial team create a range of insights for the global B2B technology community. These look at the latest IT trends and other zeitgeist topics.



Do you think your smartphone is making you a workaholic?