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Navigate to sustainable CX in the Age of Instant

Provided by Avanade

Category CRM

Type eGuide

Publish Date August 21 2019


Today’s insta-culture demands that brands deliver constant, relevant, refreshed content – all optimised for modern channels. However, organisations can struggle to source, manage and personalise content through legacy processes and technologies. This guide shares five steps for organisations to take control of their content and deliver a better, and more sustainable, customer experience.


Do you think your smartphone is making you a workaholic?