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C-suite talk fav tech: Nick Galea, 3CX

 

Name: Nick Galea

Job title: CEO

Company: 3CX

Industry: Unified Communications

Location: Cyprus

Years’ of experience: 15+

 

What is your favorite personal gadget? It might straddle the line between business and personal, but my favorite personal gadget is my Apple MacBook. I’m constantly on the move with work and don’t have the time to manage complex or awkward technologies. My MacBook is not only incredibly easy to use, but it’s also light and thin enough that I can take it anywhere and always be able to do what I need to do.

Do you have a favorite piece of personal software? Yes, Gmail – for a free piece of software it has completely transformed my expectations of how I can communicate. The number of features it includes are truly impressive – from free storage to being able to use other mail browsers and providers to check my mail, to inbuilt security and account recovery.  Most important is the fact I can get the same experience from any of my devices – whether it’s my trusty MacBook or my phone. Essentially, it lets me use it on my terms, instead of having to adapt to pre-set behavior

What was the first piece of technology you got really excited about? Although it might sound strange, Windows represented such a major step forward from MS-DOS - it got me truly excited. It might not seem like much to look at compared to today’s PC, let alone mobile, operating systems, but simply as a graphical shell for MS-DOS it, along with similar innovations around the same time, made a huge change in the way I started to look at, and think about how computers should look and operate.  

You can see so much of these early versions’ DNA in the systems we still use today, and the capabilities have come on in such leaps and bounds with each new generation, that it’s hard to recall just what a revelation a simple GUI once was.

What device improves your life most at work? One of my firm beliefs is that the technology we use at home and the technology we use at work should operate as similarly to each other as possible. And, again, I’d say the device that most improves my life is my Apple MacBook. It runs all the programs I need to stay productive and not only is it super light, but it also boots up in minutes. As a result, I can use it easily whether I’m at work, commuting or traveling – and with my job, I travel a lot. Its ease of use and portability really enables me to do what I need to, when I need to and ultimately work on my own terms.

What software keeps you most productive at work? Again, I’d have to say Gmail - as 99 percent of my job is communicating. It’s incredibly comprehensive and the software runs smoothly on both my laptop and my phone –which is a godsend as it enables me to stay productive, cost effectively, anywhere I go.

Added to this, you don’t need any technical expertise to install, manage and use Gmail. I’m a firm believer that all technology should be like this, as every minute an employee or business spends wrestling with technology is wasted time and ultimately a lost opportunity for the organization.        

Is there any technology that has become extinct that you would like to resurrect? A phone with an actual QWERTY keyboard. Modern smartphones are great, but touchscreen keyboards can be fiddly and I miss the feel of actual buttons. Usability is massively under rated and the easier technology is to use the better.

We take it for granted now, but at the time having an actual keyboard on your phone was a revelation, as it was the first time I could actually begin using my phone to do more than just make calls and the occasional text. In turn, it’s opened up the ability to do so much more with our phones, and as a result I’ll always be attached to the concept.

Is there any technology you would personally recommend that you don’t think enough people know about? (Hardware or software, work or personal) No, I think the most useful technology tends to be the best-known: the trick is getting people to realize that the answer to their problem is already right there!

Do you think anything about your personal use of tech would surprise your colleagues? Unfortunately not, I don’t have many surprises left up my sleeve!

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