Business Management

Typical 24: Dave Lerch, Director - Consulting Services, Flexera Software

IDG Connect speaks to IT and business  professionals across the spectrum to discover more about their very different, typical working days...


Name: Dave Lerch

Job title: Director - Consulting Services: Enterprise Solutions

Company: Flexera Software

Location: USA, Arrow Rock, Missouri

Years’ experience: 25+




What time do you reach the office each day?
I am centrally based in the U.S., however since my direct team spans all North American time zones, I usually rise between 5:00 – 5:30 AM, briefly check my emails to see what new priorities may have arisen overnight (we are a global company), catch the morning news with my first cup of coffee and am actually at my desk to formally begin my workday by 7 AM.

Is your job varied?
Yes – my job provides a high degree of variety from day-to-day and requires significant multi-tasking. On the old variety shows, there used to be the performer who would spin the plates on the poles with the challenge of seeing how many they could keep in motion and balanced at any one time. I love that analogy, because it portrays what I think our jobs require of us: figuring out our capacity for achieving and sustaining appropriate balance.

Is your job creative?
Yes – HIGHLY creative. Managing delivery of professional services for our clients provides significant opportunities to assist clients in defining a strategy for addressing their business problems that involves optimizing use of our technology, maturing their business processes and assisting with organizational design and change management elements.

What do you spend the majority of your time doing?
Assisting customers in exploring solution alternatives and developing an approach tailored to their particular business objectives and needs, and then coaching them through the implementation.

Do you personalize your desk?
Yes, I have small mementos of family and from trips I have taken.

Would you describe yourself as creative?
Yes – I see each day as a sort of “brain teaser” exercise to be solved.

Do you have any quirky daily rituals?
I don’t know whether it would be considered quirky, however I do tend to play with a set of Chinese medicine (Baoding) balls when I am on conference calls. They assist with manual dexterity and the prevention of carpal tunnel.

Do you tend to work on your own or with colleagues?
Both. I have a good variety of interaction with colleagues, however the majority of the time it is via conference calls or instant messaging.

How many hours on average do you work a day?
All in, probably 11-12 hours per day, however these are not consecutive hours, as I check and respond to emails first thing in the morning and later in the evening.

Roughly how much time do you spend each day on email? Taking calls? In meetings?
I probably spend 2 hours each day just on email (originating or responding to); since I work virtually when not traveling to a client site, I spend a great deal of time on the phone. Probably 1 hour is spent taking calls, with the majority (5-6 hours) spent facilitating or participating on scheduled calls/meetings.

Do you use social media much for work?
I use it to a limited degree. I find it helpful in understanding the backgrounds and interests of colleagues I interface with and prospective hire candidates. Additionally, I have a number of clients who subsequently end up wishing to link with/follow me.

What do you enjoy most about your work?
The high caliber of talent with whom I have the good fortune to work. We have a highly diverse team and it is fun figuring out how best to leverage our synergies.

What type of music (if any) do you listen to at work?
While I enjoy a variety of music, I tend to have instrumental music playing in the background.

What do you do for lunch?
I strive to build a lunch break into my schedule each day just to get myself away from my desk. When possible, I try to catch the midday news.

Do you socialize with work colleagues?
Sometimes, but very infrequently. This is primarily because we are all working virtually when not traveling to client sites.

Are there any tasks (through your career) you’ve been especially glad to get rid of?
Making travel arrangements.

What is your last task of your day?
Checking and responding to any late-breaking and high priority emails, and preparing my mental task list for the next day.

How do you like to relax after work?
Swimming in our pool, dinner with family and friends, or working on some home improvement projects (I have an interest in historic preservation and am working on several restoration projects).

Do you keep checking email through the evening?
Not necessarily throughout the evening, however I do just before I retire for the night.

Do you take work projects home with you?
Since I am working virtually from home the projects are already with me. I sometimes work on these a little in the evenings depending upon the sense of urgency. My preference is to save these for first thing in the morning when I am most fresh.

What would you say to your 20-year old self?
Too pursue what you are passionate about. It will help put everything else into perspective.

If you could try out any job for a day, what would you choose?
Hands down: a Culinary chef

What device did you use to answer these questions?
The Dell laptop provided by my employer

Do you use your own personal device for work?





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