Is coffee to blame for IT project failures?

Despite some improvements in IT project delivery, IT investments are still failing. As we enter further into the digital age the stakes will only increase and as such we need to improve our digital investment performance.

At the heart of digital disruption and digital transformation is an inherent reliance on technology and the consequent consumer experience. For better or for worse, we have all come to accept that technology fails us from time to time.

Such failures can be minor including the occasional reboot of our most treasured smart device, or failures can be catastrophic with major disruption to commercial or public services.

Organisations embarking on digital transformation are obligated in the eyes of their customers to get the technology right and to deliver a great digital experience. Failing to do so usually results in consumers exercising their digital democratic right to voice their displeasure to the world.

IT failures continue

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