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How to fix a limited connectivity problem on a Windows 7 PC

A reader asks:

“When connecting my personal laptop (which is running Windows 7) to my office’s wireless network, I keep getting a “limited connectivity error.” I can connect fine at home. What can I do to resolve this?”

To start, try the following steps:

  • Go to Control Panel\Network > Internet\Network > Sharing Center.
  • From the left pane, choose “manage wireless networks,” then delete your network connection.
  • After that, choose “adapter properties.”
  • Under “This connection uses the following items,” uncheck “AVG network filter driver” and retry connecting to the network. (Yours might read “Hotspot Shield” instead; uncheck this option.) It will work immediately, even without restarting the system.

If that doesn’t work, try these steps:

  • Run CMD as an administrator
  • Enter netsh winsock reset, then press enter
  • Restart your computer

You should also figure out if your office Wi-Fi connection requires an IP address. You can check this by following these steps:

  • Open Control Panel > Network and Internet > Network and Sharing Center > Change adapter settings (top right).
  • Right-click on Wireless Network Connection > Properties.
  • Double-click on IPV4.
  • You can either enter the IP address provided by your office ISP or you may remove it if it isn’t’ required.

This tip was originally published on IDG Answers, a reader-powered help desk for answering tech questions.

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