textgenportalscript100040449orig500
Business Management

Get text messages, voice calls, and chat on your company's landline

Do your customers prefer to communicate by voice or via text message? TextGen lets them choose either--even if you have a landline phone system.

Services for enabling texting to landline phone numbers aren't new, but TextGen's all-purpose communication platform takes the concept a few steps further. Not only does it let you receive both voice calls and text messages on a landline, it can also automatically reply to texts with questionnaires and collect responses in a database--or enable a human being to intervene with chat.

You can integrate TextGen access into your web site. And since it's a cloud-based service, you can access the text/chat responses from anywhere.

TextGen executives maintain that they can set up the service on any phone number, including existing landline numbers, numbers on a PBX, and call centers. Once the service is set up, even non-technical users can create automated responses and questionnaires.  Examples of applications on TextGen's website include pizza orders, roadside help (texting the license plate number instead of calling it in), and product registration.

TextGen plans eventually to integrate the service with social media such as Twitter and Facebook.

The service is not cheap. Prices range from $100 to $500 a month, with the entry-level service paying for either 800 text messages or a combination of messages and voice minutes. But, for businesses whose customers are happier texting than making voice calls, the cost might be a worthwhile investment.

PREVIOUS ARTICLE

« The majority of American adults are now smartphone owners

NEXT ARTICLE

Standzfree iPad floor stand serves niche audiences well »
author_image
IDG News Service

The IDG News Service is the world's leading daily source of global IT news, commentary and editorial resources. The News Service distributes content to IDG's more than 300 IT publications in more than 60 countries.

  • Mail

Recommended for You

International Women's Day: We've come a long way, but there's still an awfully long way to go

Charlotte Trueman takes a diverse look at today’s tech landscape.

Trump's trade war and the FANG bubble: Good news for Latin America?

Lewis Page gets down to business across global tech

20 Red-Hot, Pre-IPO companies to watch in 2019 B2B tech - Part 1

Martin Veitch's inside track on today’s tech trends

Poll

Do you think your smartphone is making you a workaholic?