nexusphones100631784orig

Report: Live support app with screen sharing is coming to Nexus devices

Google may be putting a friendlier face on its customer support efforts. A new report suggests the company is building a live support app that would let you share your screen with tech support to better resolve problems.

The app is referred to as Google Support, though not a lot is known about it right now. Even the screenshot is a mockup:

Android Police

Screen sharing may be a key feature in Google’s dedicated support app. 

Google already offers telephone and chat support for Nexus devices, but this would offer another level of assistance to help those who run into a problem. 

You may also have noticed those on-screen navigation buttons look different. Another rumor indicates Google may be going with a different design, opting for filled-in icons instead of outlines, and a home button sporting Google's four colors. It all looks a little odd right now, so let’s hope this is a work-in-progress.

Why this matters: One of the advantages of an iPhone is you can walk into an Apple Store and get hands-on support. Samsung has also branched out in this area with dedicated support staff inside Best Buy stores. If Google wants its Nexus line to have wider appeal beyond tech enthusiasts, this may be a route it needs to go down.

IDG Insider

PREVIOUS ARTICLE

« Microsoft-backed Language Server Protocol strives for language, tools interoperability

NEXT ARTICLE

EU is preparing adwords antitrust complaint against Google »
author_image
IDG News Service

The IDG News Service is the world's leading daily source of global IT news, commentary and editorial resources. The News Service distributes content to IDG's more than 300 IT publications in more than 60 countries.

  • Mail

Poll

Do you think your smartphone is making you a workaholic?