Samsung Galaxy Note7 recall is official through the Consumer Product Safety Commission

It’s official: The U.S. government has officially recalled the Galaxy Note7, Samsung’s beleaguered exploding smartphone. On Thursday, the Consumer Product Safety Commission (CPSC) posted a clear advisory on affected phones, and how consumers can pursue reimbursement.

Samsung has been criticized for the manner in which it’s conducted the recall of the Galaxy Note7 after multiple overheating batteries caught fire and exploded. Instead of working with CPSC from the very beginning, Samsung began its own voluntary recall.

Only on September 9th, a week after the fiasco began, did the company mention it was working with the CSPC. On Thursday, the CSPC made the recall official on its own site, while providing a bit more information about the severity of the situation: In the U.S. alone, Samsung has reported 92 cases of the batteries overheating, including 26 reports of burns and 55 reports of property damage, including fires in cars and a garage.

All Note7 devices sold before September 15 are officially recalled by the CPSC.

Samsung has been warning users to power down their phones and return them immediately, offering refunds or exchanges. But to get a new, safe Note7, users will have to wait for CSPC inspection and approval. Current Note7 owners will be stuck with temporary loaner phones until new, approved stock is shipped out.

The impact on you: If you have a Note7, the recall instructions are the same as before. Go into your carrier store or Best Buy for a free replacement or refund. You can also contact Samsung directly. You can find further exchange details—including a form to check the IMEI of your device to determine if it’s part of the recall or a newer, safe unit—at Samsung’s Note7 recall site.

If you have a Note7, we urge you to take this seriously. This isn’t just a case of a product not working. It can cause real physical harm and property damage. Power down your Note7 now, and exchange it as soon as you can.

IDG Insider


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