hivethermostat100647489orig

Hive smart thermostat goes stupid, roasts users

Over the weekend, several Hive smart thermostat in the U.K. were singing Nelly’s classic song Hot in Herre, and that wasn’t a good thing. A glitch in the popular thermostat sent temperatures at some users’ homes soaring to 32°C (89.6°F).

Hive claims a user base of about 300,000 for its smart home products and is owned by British Gas, a U.K. gas and electricity provider. What caused the heating bug is unclear, but in a statement to The Memo, Hive called the problem a “temporary glitch.” Apparently some users would trigger the bug by entering “a certain sequence of commands in the Hive iOS app.”

It’s not clear how many people were affected by the fiery temperatures but a few of them took to Twitter to complain about the issue, as seen above. Hive said the glitch happened to a “very small number of customers.”

Why this matters: You can’t get Hive in the United States, but it’s always worth remembering that the brave new world of the Internet of Things is still in its early days and can easily go awry. A similar issue happened to Nest users in January when a software bug caused the smart thermostat to shut off and freeze people out. Nearly a year ago, an earlier ”chilly bug” hit U.K. Nest users. Still, there are worse things than getting overheated in February—like having your doorbell expose your Wi-Fi password.

The good news is Hive users didn’t have to deal with the extreme heat for long. Hive said even with the glitch it was still possible to adjust the thermostat’s temperature on the mobile app, the web, or—horror of horrors—directly on the unit itself. It’s not clear if Hive users will get compensated for any prolonged spikes in their heating bill.

[via The Next Web]

IDG Insider

PREVIOUS ARTICLE

« Five things you need to know about the EU-US Privacy Shield agreement

NEXT ARTICLE

UC Berkeley makes third data breach disclosure in past 15 months »
author_image
IDG News Service

The IDG News Service is the world's leading daily source of global IT news, commentary and editorial resources. The News Service distributes content to IDG's more than 300 IT publications in more than 60 countries.

  • Mail

Recommended for You

Future-proofing the Middle East

Keri Allan looks at the latest trends and technologies

FinancialForce profits from PSA investment

Martin Veitch's inside track on today’s tech trends

Amazon Cloud looms over China: Bezos enters Alibaba home ground

Lewis Page gets down to business across global tech

Poll

Do you think your smartphone is making you a workaholic?