CIOs need to direct and steer the 'AI ship' Credit: NegativeSpacecoCreative Commons
Business Management

CIOs need to direct and steer the 'AI ship'

Calling your friend with the help of Siri, browsing films personally selected for us by Netflix, checking Google Maps for the fastest route home: we perform these actions daily, and may even take them for granted due to how seamlessly they’ve been embedded into our routines. They all have one thing in common – they are driven by artificial intelligence (AI).

AI is fundamentally reshaping our lives, and businesses are embracing it at an unprecedented rate. Sales of AI-powered technology are increasing rapidly: cognitive and AI systems spend in the Asia Pacific region is forecast to reach $4.6 billion in 2021, and adoption of AI technologies is predicted to grow by 46.9 per cent between 2016 and 2022.

Local governments are also realising the potential of AI, with strong growth expected in AI project deployments in countries such as Australia, China, India, Japan, South Korea, Singapore and Malaysia. The Australian Government released its “Tech Future” strategy in December 2018, unveiling its plan to invest in technologies including AI, robotics and IoT to boost Australia’s digital economy.

The 2018-19 budget allocates $29.9 billion alone to implement AI and machine learning processes in the country over four years. These digital technologies will deliver benefits across ten various industries to enhance both the economy and society.

AI is embedded in the core of many business functions including in design, marketing and operations. But in our rapidly changing technology future, how can AI be properly implemented so that it fits more broadly into an organisation’s overall plans – and who should be overseeing these tools?

Enter the CIO. According to Forrester and Dell EMC, CIOs are optimally positioned to build an organisation’s overall AI capabilities because the data, applications, servers, accelerators, fabric and storage infrastructures that they manage are critical for driving business value through AI.

With half of companies globally planning to implement this technology to improve both the customer experience and their business operations, it’s essential to plan for change effectively.

The following steps can aid CIOs in their deployment of artificial intelligence technologies.

Building an AI centre of excellence

CIOs must seize the opportunity to be the change catalyst in their organisations and drive strategic AI plans for transformation: they are in the prime position to do so, given their technical knowledge and ability to oversee all AI projects.

They should have a basic understanding of the organisation’s current or proposed AI ecosystem, and how AI can support the overall organisational goals. This can be done by engaging all lines of business, by kickstarting conversations and pre-empting discussions with all leaders on their AI needs and wants, and by ensuring constant communication.

The Forrester report revealed that approximately one-fifth of organisations bypass their IT teams when rolling out AI-dependent projects that require business domain knowledge from IT professionals, despite 75 per cent of those same organisations believing that excluding IT from AI initiatives would necessitate a greater degree of work to support further solutions in the future.

Being up to speed with most, if not all, technology operations in the company, the CIO is best-positioned to scale and develop an AI centre of excellence across the organisation: one that can oversee all activity around IT transformation and ensure that resources are deployed when and where needed.  

Read more: Seeing Machines looking for first CIO

Being the connector-in-chief

Data leaks, security risks, inflated operational spend and missed business goals: there are many hazards with attempting to run AI projects without IT support. The inherent expertise of IT teams needs to be utilised, as they are crucial players in supporting business outcomes and reducing the above-mentioned risks.

In the Forrester/Dell EMC report, 60 per cent of organisations reported that there was a lack of stakeholder alignment for organisational AI strategies. The CIO, therefore, must be the bridge to ensure that input from IT is provided throughout each AI project’s lifecycle.

This involvement will ensure reputational – not to mention data – protection for everyone, as well as provide the necessary expertise to all who need it, across the organisation.

Lines of business can be prone to kickstart AI initiatives on their own but consider this: companies are three times more likely to adopt machine learning platforms, and twice as likely to adopt deep learning platforms with the support of their IT teams. CIOs must see this as an opportunity for them to bridge conversations between teams to ensure the efficacy of AI strategies and projects.

Make the call to modernise

Read more: CSIRO, IBM and Zendesk Australia's top hirers for AI roles

To ensure the organisation has the necessary infrastructure and support to run AI initiatives, the CIO needs to make the case for modernisation and investment. Being the C-suite leader with the most technical knowledge – and the one creating the AI plan framework for the entire organisation – the CIO is best-placed to solicit and consolidate feedback from all lines of business, including the IT team.

With 70 per cent of companies reporting a lack of server automation as the most challenging issue for AI strategies, and 80 per cent indicating a need for new and specialised servers for high-performance computing, the CIO has a role to play in coordinating the necessary investment in infrastructure and platforms; they must make the call to modernise and upgrade systems wherever necessary.

The benefits of modernisation are significant. Companies that invest in modern IT infrastructure to support AI can expect improved customer experience and heightened IT operational efficiency, to name just two.

It is very telling that those who are further along in their AI journeys are investing more – and expecting to get more in return (51 per cent expect a ROI of 2 to 5 times their AI investment). By identifying the positive impacts of AI and making the case for AI-driven business acceleration, CIOs can quickly gain support for further investment and buy-in for AI projects in the long-run.

Adoption of AI will only intensify over the coming years and, for the CIO, there is no time to waste. With Data61 reporting that technology growth could be worth $315 billion to the Australian economy over the next decade – a statistic reflected across the Asia-Pacific region – the need for change has never been clearer.

The rewards are easy to see, and include more reliable IT systems, a strengthened security position, as well as lower redundancy – not to mention greater and faster ROI. This is the moment for the CIO to firmly take the reins and prepare the organisation for delivery of AI at scale.

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