Edge computing could power customer-centric IT
Data Center Management

Edge computing could power customer-centric IT

Wherever a customer is within your organisation, wherever a team member is within your organisation, in today's digital economy they expect the same level of speed and quality service from applications as they would get if they were sat just metres from the datacentre. The rise of centralised IT with cloud based applications and major Tier 1 datacentres has provided many benefits, but as the customer and employee increases their technology demands from the location that suits them, organisations are finding they need to improve local technology provision. 

Dubbed Edge by the technology provider community, Edge datacentres bring datacentre performance into the local areas where demand is rising. 

Customers and end users will not concern themselves about where the data and application resides, but they will quickly complain if they cannot carry out a task. Talk to CIOs in any vertical market and ensuring a high quality service to customers and team members is a high priority. Failure to deliver a quality service can lead to the breakdown of relationships between the CIO's team and other parts of the organisation. This breakdown can in turn lead to the rise of shadow IT, which in some cases leads to security holes.

Analyst house Gartner stated recently that Edge computing "promises near real-time insights and facilitates localised action." Adding that the high levels of data being managed are: "more efficiently processed when the computing power is close to the thing or person generating it." Which is why Edge computing is of interest to CIOs in retail, transportation, health, manufacturing and emergency services. 

"The Boeing 787 or an Airbus A380 throw off vast amounts of data," says Paul Coby, now CIO for metals firm Johnson Matthey and a former CIO of British Airways. Coby has retained an interest and advisory role in the airline sector and says Edge computing helps resolve the problem of centrally storing masses of flight data and then having to search for anomalies. Edge means an airline can capture data from an aircraft, instantly search for an engine issue for example there and then. The savings for the airline are not only in the reduced computing cost, but also reduced downtime for the aircraft.

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Mark Chillingworth

Mark Chillingworth is a CIO and CTO journalist, ghost writer, moderator and advisor with over 11 years experience. From 2010 to 2016 he was Editor in Chief of the award-winning CIO UK. In 2011 he created the CIO 100, an annual transformation power list of the UK’s most influential CIOs and launched the UK’s first CIO Podcast in 2016.

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