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Analyst Report | Presented by IBM

IDC MarketScape – Worldwide Customer Experience Improvement Services 2020 Vendor Assessment

This IDC report provides an overview of the worldwide customer experience improvement services market and focuses on the offering provided by IBM.

White Paper | Presented by IBM

Six Reasons to Upgrade Your Data Science

This white paper discusses six key reasons why organisations should consider upgrading their data science capabilities.

eBook | Presented by IBM

The AI Ladder – Demystifying AI Challenges

This eBook introduces a roadmap businesses can use to take advantage of AI and avoid some of the challenges associated with it.

Analyst Report | Presented by IBM

Artificial Intelligence for IT Operations Delivers Improved Business Outcomes

This Gartner report describes an alternative to the typical use of AI for IT operations (AIOps) for event correlation and the improved business outcomes this approach can deliver.

Analyst Report | Presented by IBM

Building Cloud-Native Applications In A Hybrid Multicloud World

This IDC report examines cloud-native application development and how businesses can manage their application portfolios and delivery methodologies more effectively.

eGuide | Presented by IBM

A Smarter Contact Center For Employee and Customer Experience

This guide outlines how AI can help contact centres scale support, empower agents, and deliver personalised service.

eGuide | Presented by IBM

A Smarter Contact Center For Employee and Customer Experience

This guide outlines how AI can help contact centres scale support, empower agents, and deliver personalised service.

White Paper | Presented by IBM

Experience smarter personalization, designed and delivered by IBM® and Adobe®

This white paper explores the essential elements needed for smarter personalisation spanning data and analytics, and business design.

White Paper | Presented by IBM

From Customer Experience to Enterprise Experience

This white paper examines the six steps organisations can follow to implement exceptional customer experiences.

Analyst Report | Presented by IBM

The State of Salesforce

This report uncovers the trends and opportunities of Salesforce for IT, marketing, commerce, sales, and service teams.

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