Resource Library

Access the latest white papers, research, webcasts, case studies and more covering a wide range of topics.

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eBook | Presented by ServiceNow

Get closer to self-healing enterprise IT operations management with AI-Powered Service Operations

This eBook outlines how organisations can improve predictability, observability, and real-time decision-making with AI-powered service operations.

White Paper | Presented by ServiceNow

Deliver Smart, Responsive IT Services In An Always Changing World

This white paper looks at the benefits businesses can realise by utilising ServiceNow ITSM Professional.

White Paper | Presented by ServiceNow

Using AI-Powered Service Operations to Grow Your Business With 24/7 Resilience

This white paper discusses how businesses can use AI-powered service operations to grow top-line revenue, manage bottom-line costs, and deliver flawless customer experiences.

White Paper | Presented by ServiceNow

The Total Economic Impact of ServiceNow Field Service Management

This Forrester report looks at the total economic impact businesses can realise with ServiceNow Field Service Management.

White Paper | Presented by ServiceNow

The Total Economic Impact of ServiceNow HR Service Delivery

This Forrester report looks at the total economic impact businesses can realise with ServiceNow HR Service Delivery.

eGuide | Presented by ServiceNow

Customer Operations For Dummies

This for dummies guide tells businesses everything they need to know about customer operations and how to deliver amazing services.

White Paper | Presented by ServiceNow

Making Workplace Services Work For Employees

This white paper highlights four steps businesses can take to implement good workplace services that empower employees.

eGuide | Presented by ServiceNow

AIOps & Visibility for Dummies

This for dummies guide tells businesses everything they need to know about AIOps and visibility in enterprise.

Analyst Report | Presented by ServiceNow

The Total Economic Impact of ServiceNow IT Applications

This Forrester report examines the potential ROI enterprises may realise by deploying ServiceNow IT applications.

White Paper | Presented by ServiceNow

The 2021 Employee Experience Imperative

This report examines the three key themes that can help business leaders navigate new workplace challenges and improve employee experience.

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