State of Automation Report 2020

As businesses strive to deliver increasingly enhanced customer experiences and drive higher profits, many are turning to new technologies and the possibilities they offer. Artificial Intelligence (AI) and Automation have become key to this endeavour, and is now becoming an essential component of most organisations’ digital initiatives. This report looks at the current state of automation in enterprise and examines how organisations can retool their business and IT processes using strategies, tools, mindset, methodologies and frameworks.