New Era In Experience Report

Discover how to create standout customer journeys and get set for success in a digital age.

Learn what the experts say are the best ways to adapt, survive and thrive in a new study from Adobe and the London School of Economics, The New Era In Experience.

The research found that in 2020 revenue fell for 72% of European brands, 44% struggled to fund technology and 33% postponed technology acquisitions. The study identifies the attributes of ‘survivors, hiders and thrivers’ with case studies of thriver brands, including Vodafone and Boots.

You’ll learn more about:

  • Dealing with the challenges and opportunities exposed by the COVID-19 pandemic.
  • Creating standout customer experiences and future-proofing your business.
  • Embracing digital transformation.