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CRM

Three key ways to speed up success with CX personalisation

Provided by Avanade

Category CRM

Type eGuide

Publish Date August 21 2019

Overview

Customer experience (CX) is mission-critical as consumers demand tailored, engaging brand interactions. Organisations need to deliver custom content that resonates with their audience if they want to deepen engagement and increase their return on investment. In fact, research reveals that in 2016, investments in personalisation improved site conversion rates for 51% of retailers. This guide shares three ways organisations can successfully deliver personalisation for a richer end-to-end customer journey.

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