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Dave Paulding (UK) - The Best Way to Run a Contact Centre is not to Have a Contact Centre

When a customer needs to contact a company or a government body, the over-riding demand is that the query should be answered fully, accurately and promptly. The...

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Gabriel Cogo (Brazil) - Cloud computing Brazil

The biggest challenge for a CIO who wants to use cloud computing is actually changing the culture in the company. It may sound easy. But in fact, it's the hardest...

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Glenn Hughes (UAE) - Challenges of Service Management in UAE.

The rapid growth in UAE Service management, at least until recent times, saw lots of companies offering IT services. But while any company wanting to adopt best...

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Cloud Computing Management

Alan Tran (Australia) - The Impact of Cloud Computing on My Small Business

My name is Alan Tran and I run a small IT business in Melbourne. Cloud computing is definitely the new phenomenon in today's IT world. It promises to help businesses...

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Andy Huckridge (US) - Visibility into 4G Networks

This summer, two major trends are coming together at the same time: ratification by the IEEE of 40 and 100-Gigabits per second (Gbps) Ethernet speeds and the emergence...

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Information Technology Infrastructure Library (ITIL)

Jim Spooner (UK) - How to Integrate Virtualisation into an ITIL Framework

Many organisations invest in developing an Information Technology Infrastructure Library (ITIL) framework so they can have consistent IT operations and offer the...

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IT & Systems Management

Steve Nunez (Singapore) - Optimisation and Efficiency in Singapore

With nothing to offer in the way of natural resources, much of Singapore's competitive edge is built around efficiency in areas such as business administration,...

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Networking & Communications

Harry Hare (Kenya) - ICT East Africa: Lack of Policy Plans Results in Poor Policy Outcomes

Many parts of Africa are to-date faced with low access to Information and Communication Technologies. For more than a decade now, policy makers and regulators have...

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IDG Connect, (UK) - The Global IT Series, Part 7: South America

Across seven continents and 195 countries – global IT is as regional as the world itself. To explore the differences, IDG Connect has created a seven-part part series...

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IDG Connect, (UK) - The Global IT Series, Part 6: North America

Across seven continents and 195 countries – global IT is as regional as the world itself. To explore the differences, IDG Connect has created a seven-part part series...

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Our Case Studies

IDG Connect delivers full creative solutions to meet all your demand generation needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.

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Our Research

Our in-house analyst and editorial team create a range of insights for the global B2B technology community. These look at the latest IT trends and other zeitgeist topics.

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