IT Service Management (ITSM)

Turn data into knowledge - Social collaboration empowers a more intelligent service desk

Provided by HP Software

Category IT Service Management (ITSM)

Type White Paper

Length 8

Publish Date June 03 2014

Date posted August 05 2014

Overview

The proliferation of information created by IT end-users themselves creates the opportunity to mine user-generated information and create actionable insights for business. HP Service Anywhere delivers in three key areas to better connect business and IT into one conversation and make valuable user-generated information available to IT that, in turn, can become knowledge available to both IT and users to solve problems faster and avoid new related tickets.

HP is the sponsor of this material. By submitting your information you agree to be contacted by HP on topics of interest. Before deciding please review HP’s privacy statement.

Recommended for You

phil-muncaster

How a Washington crackdown on Huawei could backfire for everyone

Phil Muncaster reports on China and beyond

dan2

5G is over-hyped and expectations need reining in

Dan Swinhoe casts a critical eye on the future

keri-allan

What can we learn from tech initiatives in the Middle East?

Keri Allan looks at the latest trends and technologies

Most Recent Comments

Our Case Studies

IDG Connect delivers full creative solutions to meet all your demand generatlon needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.

images

Our Marketing Research

Our in-house analyst and editorial team create a range of insights for the global marketing community. These look at IT buying preferences, the latest soclal media trends and other zeitgeist topics.

images

Poll

Should the government regulate Artificial Intelligence?